|
#mail_txt#
#title# : #ticket_title#
|
|
#category# : #ticket_category# - #ticket_subcat#
|
#user# : #ticket_user#
|
|
#technician# : #ticket_technician#
|
#state# : #ticket_state#
|
|
#date_create# : #ticket_date_create#
|
|
|
|
#description# : #ticket_description#
|
|
|
#resolution# : #ticket_resolution#
|
|
|
#date_hope# : #ticket_date_hope#
|
|
#date_res# : #ticket_date_res#
|
|
|
|