Bonjour,
J'ai un soucis depuis peu, depuis la màj en 3.2.47.
Dès que j'ouvre un ticket ou dès que je le met à jour cela est plus long que d'habitude.
D'ou cela pourrait provenir ?
De plus dès que je clique sur système, cela bloque l'intégralité de getsup et plus possible de naviguer (obliger de redémarrer la vm).
Merci pour votre aide
Problème lors ouverture ticket, ou mise à jour cela est long
Bonjour,
Pouvez-vous transmettre les logs d'erreurs apache ?
Cdt
Pouvez-vous transmettre les logs d'erreurs apache ?
Cdt
GestSup: 3.2.47 | Debian: 12 | Apache: 2.4.58 | MariaDB: 11.3.2 | PHP: 8.3.6 | https://doc.gestsup.fr/
Le fichier de trouve dans /var/log/apache2/error.log
GestSup: 3.2.47 | Debian: 12 | Apache: 2.4.58 | MariaDB: 11.3.2 | PHP: 8.3.6 | https://doc.gestsup.fr/
voila :
root@tech:/var/log/apache2# cat error.log
[Fri Mar 22 00:00:02.239855 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 00:00:02.241190 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 00:00:02.241206 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'
[Fri Mar 22 00:06:31.365789 2024] [mpm_prefork:notice] [pid 751] AH00171: Graceful restart requested, doing restart
[Fri Mar 22 00:06:31.396204 2024] [core:error] [pid 751] (EAI 2)Name or service not known: AH00547: Could not resolve host name _default_443: -- ignoring!
[Fri Mar 22 00:06:31.414139 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 00:06:31.414914 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 00:06:31.414925 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'
[Fri Mar 22 00:06:46.327503 2024] [mpm_prefork:notice] [pid 751] AH00171: Graceful restart requested, doing restart
[Fri Mar 22 00:06:46.360473 2024] [core:error] [pid 751] (EAI 2)Name or service not known: AH00547: Could not resolve host name _default_443: -- ignoring!
[Fri Mar 22 00:06:46.388479 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 00:06:46.389761 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 00:06:46.389779 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'
[Fri Mar 22 03:45:36.128940 2024] [mpm_prefork:notice] [pid 751] AH00171: Graceful restart requested, doing restart
[Fri Mar 22 03:45:36.159076 2024] [core:error] [pid 751] (EAI 2)Name or service not known: AH00547: Could not resolve host name _default_443: -- ignoring!
[Fri Mar 22 03:45:36.176618 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 03:45:36.177460 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 03:45:36.177503 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'
[Fri Mar 22 03:45:51.121500 2024] [mpm_prefork:notice] [pid 751] AH00171: Graceful restart requested, doing restart
[Fri Mar 22 03:45:51.150101 2024] [core:error] [pid 751] (EAI 2)Name or service not known: AH00547: Could not resolve host name _default_443: -- ignoring!
[Fri Mar 22 03:45:51.178327 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 03:45:51.179528 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 03:45:51.179544 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'
root@tech:/var/log/apache2# cat error.log
[Fri Mar 22 00:00:02.239855 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 00:00:02.241190 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 00:00:02.241206 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'
[Fri Mar 22 00:06:31.365789 2024] [mpm_prefork:notice] [pid 751] AH00171: Graceful restart requested, doing restart
[Fri Mar 22 00:06:31.396204 2024] [core:error] [pid 751] (EAI 2)Name or service not known: AH00547: Could not resolve host name _default_443: -- ignoring!
[Fri Mar 22 00:06:31.414139 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 00:06:31.414914 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 00:06:31.414925 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'
[Fri Mar 22 00:06:46.327503 2024] [mpm_prefork:notice] [pid 751] AH00171: Graceful restart requested, doing restart
[Fri Mar 22 00:06:46.360473 2024] [core:error] [pid 751] (EAI 2)Name or service not known: AH00547: Could not resolve host name _default_443: -- ignoring!
[Fri Mar 22 00:06:46.388479 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 00:06:46.389761 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 00:06:46.389779 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'
[Fri Mar 22 03:45:36.128940 2024] [mpm_prefork:notice] [pid 751] AH00171: Graceful restart requested, doing restart
[Fri Mar 22 03:45:36.159076 2024] [core:error] [pid 751] (EAI 2)Name or service not known: AH00547: Could not resolve host name _default_443: -- ignoring!
[Fri Mar 22 03:45:36.176618 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 03:45:36.177460 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 03:45:36.177503 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'
[Fri Mar 22 03:45:51.121500 2024] [mpm_prefork:notice] [pid 751] AH00171: Graceful restart requested, doing restart
[Fri Mar 22 03:45:51.150101 2024] [core:error] [pid 751] (EAI 2)Name or service not known: AH00547: Could not resolve host name _default_443: -- ignoring!
[Fri Mar 22 03:45:51.178327 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 03:45:51.179528 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 03:45:51.179544 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'
Avec le mode débug de l'application avez vous des messages d'erreur ?
Cdt
Cdt
GestSup: 3.2.47 | Debian: 12 | Apache: 2.4.58 | MariaDB: 11.3.2 | PHP: 8.3.6 | https://doc.gestsup.fr/
sur un ticket en mode debug :
DEBUG MODE : (To disable go to Administration > Parameters > General, and uncheck debug)
VAR: post_observer= post_observer1= post_observer2= post_observer3= ticket_observer=0 save= post_modify= post_quit= post_mail= post_upload= post_send= post_action= get_action= post_category= post_subcat= post_technician= globalrow_technician=8 post_u_service= globalrow_u_service=0 post_u_agency= globalrow_u_agency=0 post_asset_id= globalrow[asset_id]=0 post_sender_service= globalrow_sender_service=0 post_priority= post_title= post_date_hope= post_type=
DEBUG MODE : (To disable go to Administration > Parameters > General, and uncheck debug)
VAR: post_observer= post_observer1= post_observer2= post_observer3= ticket_observer=0 save= post_modify= post_quit= post_mail= post_upload= post_send= post_action= get_action= post_category= post_subcat= post_technician= globalrow_technician=8 post_u_service= globalrow_u_service=0 post_u_agency= globalrow_u_agency=0 post_asset_id= globalrow[asset_id]=0 post_sender_service= globalrow_sender_service=0 post_priority= post_title= post_date_hope= post_type=
Pouvez-vous désactiver les mails automatiques et indiquer si cela est plus rapide ?
Cdt
Cdt
GestSup: 3.2.47 | Debian: 12 | Apache: 2.4.58 | MariaDB: 11.3.2 | PHP: 8.3.6 | https://doc.gestsup.fr/