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PB mail notif observateur

Posté : lun. 7 juin 2021 21:42
par kboissier
Bonjour,

Lorsque le demandeur reçoit une notification lors d'une modification d'un ticket, on voit bien l'observateur en copie du mail (avec son adresse mail correcte) que reçoit le demandeur, mais l'observateur ne reçoit pas de mail avec la notification.

En PJ une impression écran de mes paramètres Mail.
Screenshot_20210607-213550_Chrome.jpg
Screenshot_20210607-213550_Chrome.jpg (234.74 Kio) Vu 2393 fois

Merci de votre aide

Re: PB mail notif observateur

Posté : lun. 7 juin 2021 21:46
par Flox
Vous voyez l'observateur en copie dans le mail en lui même ? Si oui transmettre les entêtes de ce mail.

Cdt

Re: PB mail notif observateur

Posté : mar. 8 juin 2021 09:52
par kboissier
Oui je vois bien l'observateur en copie du mail reçu par le demandeur. Ci dessous, l'en-tête du mail reçu par le demandeur:

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Authentication-Results: ******.fr; dkim=none (message not signed)
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Date: Mon, 7 Jun 2021 17:19:19 +0200
To: test6@******.fr
From: Tickets DSI <tickets@******.fr>
Cc: k.boissier@******.fr
Reply-To: tickets@******.fr
Subject: =?UTF-8?Q?Tickets_en_cours_de_r=C3=A9solution_pour_le_ticket_n=C2=B02326_:_test2?=
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Re: PB mail notif observateur

Posté : mar. 8 juin 2021 09:57
par Flox
Bonjour,

le blocage doit donc être au niveau du serveur de messagerie, car l'adresse apparait correctement en copie :

Code : Tout sélectionner

Cc: k.boissier@******.fr
Avez-vous vérifier dans les SPAM de cette adresse ?

Cdt

Re: PB mail notif observateur

Posté : mar. 8 juin 2021 16:30
par kboissier
PB résolu. Blocage au niveau du serveur mail.
Merci